Booking Conditions

1. CONTRACT OF HIRE

Hiring contract will be between you the Hirer and the Owner of the property (SeaView) for which the booking is made and shall be deemed to be made subject to these Conditions of Hire. The Contract of Hire is governed by English law and jurisdiction and is not effective until SeaView dispatch to the Hirer written confirmation of the holiday booking. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 18 years of age.

2. INITIAL PAYMENT

Bookings will be reserved upon receipt by SeaView of the required deposit payment of one third of the total holiday cost, comprising holiday rental and any additional charges – e.g. sofa bed. If the booking is made within twelve weeks of the holiday commencement date, the full accommodation rental will be required at the time of booking. Deposits can be paid by debit card or credit card, or BACS transfer. In the case of web bookings, these can be paid online through our secure payment system.

3. BALANCE PAYMENT

The Balance of the Hire will be due for payment three weeks before the holiday commencement date. On receipt of the Balance Payment, advice on key collection arrangements and directions to the property will be sent to the Hirer. The Owner/SeaView reserves the right to cancel a holiday where full payment has not been received more than 14 days after the due date. The deposit paid on the booking is non-returnable.

4. METHOD OF PAYMENT

BACS please use the Booking Ref we send you. There is no charge for Debit or Credit Card payments. All payments are online are secure and encrypted.

5. VALUE ADDED TAX

Where VAT applies to the property rental, it is included in the quoted price at the prevailing rate. SeaView’s Confirmation of Booking is not a VAT invoice. All SeaView charges and VAT inclusive rentals are subject to change if the rate changes.

6. CONFIRMATION OF BOOKING

Once SeaView has issued a Confirmation of Booking, the Hirer is responsible for the total published price of the holiday let and extras as shown on the confirmation. Amendments to bookings, where applicable, will be subject to an administration fee of £25. SeaView reserve the right to adjust prices quoted in the brochure, on our website or on details to properties, due to errors or omissions or changes in VAT.

7. BOOKING CANCELLATION

If you are forced to cancel your holiday you must inform the us as soon as possible. The day we receive your notice to cancel is the date on which we will cancel your booking. If you cancel your booking you will remain liable for full payment. We recommend that all guests consider taking out a travel insurance policy, which may provide cover in the event of a cancellation.

8. SECURITY BOND

A security bond of £250 will be held.

9. PETS

Unfortunately we do not allow pets at SeaView. If a pet does enter SeaView the Hirer agrees to pay in full deep cleaning costs and the following week rental cost.

10. AMENITIES

The use of accommodation and amenities, where offered, such as swimming pools, hot tubs, rowing boats, beach huts etc, is entirely at the users’ risk and no responsibility can be accepted for injury, or loss or damage to users’ or visitors’ belongings. However, SeaView do not seek to exclude or limit legal liability for the negligence of their servants or agents.

Further, the Owner will not be liable to you, any member of your party or person visiting the property during the period of your hire of it for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstance.

Any damage to the electric system at the property through incorrect use, overload of the system or the use of a standard extension cable will be the responsibility of the hirer. Should damage occur the costs of repair are the responsibility of the hirer and are not covered by the accidental damage waiver.

11. PARTY NUMBERS/COMPOSITION

In no circumstances may more than the maximum numbers of persons, as stated in the brochure/website, occupy a property. The Owner reserve the right to refuse admittance if this condition is not observed. No refunds will be given if admittance has been refused for this reason. Further, where properties specify a minimum age limit for customers, in no circumstances may any persons under the specified age limit, as stated in the brochure/website, occupy a property. The Owner reserve the right to refuse admittance if this condition is not observed. No refunds will be given if admittance has been refused for this reason. The person who completes the booking, i.e. the lead name, certifies that he or she is authorised to agree to the Booking Conditions on behalf of all members of the party, including any changes. The lead name must be over 18 years and a member of the party occupying the property. The lead name agrees to take responsibility for all members of the party. The Owner reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned.

12. YOUR RESPONSIBILITIES

For the whole of the period included within your booking, you will be responsible for the property and will be expected to take all reasonable care of it. The property and all equipment and utensils must be left clean and tidy at the end of the hire period. If a property is not left clean and tidy, any additional cleaning costs will be charged to the hirer. Should there be any specific health or mobility difficulties which may affect a party member; this must be pointed out at the initial reservation stage so that the suitability of the property can be assessed. The property must be vacated by 10.00 am on the day of departure, along with any parking provision. Noise level must be kept to a reasonable level. Should the owners receive complaints about noise the Owner reserve the right to refuse admittance if this condition is not observed, no refunds will be given in admittance has been refused for this reason.

13. DAMAGE

All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of Hire by you or other members of your party shall be payable on demand to the Owner who may also, at their discretion, refuse further bookings. Any Accidental Damage Deposits charged will be cashed on receipt to allow for bank clearance and reimbursed promptly after the holiday (less any deductions which may be incurred). The Owner has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owner reserves the right to repossess the Holiday Home at any time where you or any member of your party has caused damage, and in such circumstances the Owner shall not be liable to make a refund of any remaining portion of the hire terms paid.

14. ACCIDENTAL DAMAGE DEPOSIT/WAIVER

15. LITERATURE

16. AVAILABILITY

The Hiring Contract is made on the understanding that the holiday home and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of the Owner then the Owner may be forced to cancel the booking and you will be advised as early as possible. Where possible, you will be offered suitable alternative accommodation, which, if not acceptable, will entitle you to a refund of all monies due. You will not as a result have any further claims against the owner. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a deposit.

17. COMPLAINT PROCEDURE

If the Hirer wishes to make a complaint about anything connected with the hire of the property, they should contact the owner as soon as reasonably possible prior to departure. In the event the Hirer does not have phone reception at the location where they are staying, the Hirer must make reasonable efforts to make a call from a nearby public telephone or send us an email.

In no circumstances can compensation be made for any complaints that are made after the hire has ended, or where the Hirer has denied the Owners of the property the opportunity to address the issue during the Hirer’s stay.

The Owners of the property can not accept responsibility for work taking place outside the boundary of the property, or for noise or nuisance resulting from third party activity over which the Owners of the property have no control.

We aim to provide a high level of customer service and want all of our customers to be completely happy with their holiday. In the unlikely event that you have any issues with your accommodation, please get in touch with us as soon as possible during your stay so that we can do our best to put it right.

Hirers have the right to refer a complaint to the EU’s Online Dispute Resolution (ODR) Platform at http://ec.europa.eu/odr. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

18. DATA PROTECTION

The owner will process your data in accordance with its Privacy Policy which can be found here and which also details your rights and how to contact us in relation to any data protection queries. At all times your data will be held securely and protected in line with the owners’s obligations under UK data protection legislation. Your party names and contact details will only be shared with the Owner in order to allow the Owner to manage your holiday and give you the best possible experience. If you request that we pass on supplementary information that you wish to provide to the Owner, for any reason, then we will do so. The owner will securely hold that information on your behalf as part of your booking record unless you ask us to delete it. Any such information is provided at your sole request and discretion, and the owners bears no responsibility for its accuracy or contents.

19. LEGAL

If a court finds part of these Conditions of Hire or any contract to which they apply illegal, the rest will continue in force. Each of the paragraphs of these Conditions of Hire operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is situated.

These Booking Conditions supersede any previous issues.

SeaView